Where's your order?:
For 'Shipping and returns/refund related questions please refer to our Store Policy page.
I entered the wrong Address.
Unfortunately we are unable to modify/cancel your order once it has been submitted. Please double check all information before finalizing your order.
I want to cancel my order.
Unfortunately, we are unable to cancel your order once it has been submitted. please double check to make sure you are making the right purchase.
Something is missing in my order.
If your order seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then from different warehouses depending on availability of stock. your item will be delivered as a separate order.
My item is slightly different to what was advertised
If a customer receives an item that is different in color to the one they choose at checkout, that is not a valid reason for a refund as the item ultimately functions all the same and only the color is different, at this instance we will give a partial percentage refund based on the items price on a case by case basis. (this rule does not apply to clothing)
Certain items on the site are displayed with a logo on the product page to display the product, that is not a guarantee that the item that you receive will have the logo displayed in the pictures. the item will be the same as the picture but the logo might be different or it item might not have a logo, these images are supplied by our manufacturer who supply different brands the same item only with different logos, the items are the same and made by the same manufacturer so this does not entitle the customer to a refund.
I received a faulty item.
All items get checked by our processing team before being sent off to our customers, If you believe an item you received is faulty please contact us immediately (within 24 hrs of receiving your parcel) at SHOPIlluminateCrew@gmail.com If 24 hrs have gone by since you received the product, unfortunately we can’t offer you a replacement. please be prepared to send a photos/video of the item you received.